FAQs

Frequently Asked Questions - FAQS

Please apply at BangEnergyCasting.com and Please be sure that your IG page is a public profile, or you will not be considered or contacted about the position.

Return Policy Terms & Conditions

  • Our return policy only applies to products purchased directly from our website.
  • If purchased from a third-party vendor, please refer to their return and exchange policy.
  • Items to be returned must be postmarked and sent back within 30 days of receipt. Unfortunately, we are unable to accept any product received after 30 days.
  • Your product must be in its original, unused and unopened condition to be returned, unless there is a manufacturer defect.
  • Credit will only be applied to the original credit card account used for purchase.
  • You are responsible for return/exchange shipping costs.
  • If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
  • Most credits are applied within five (5) business days of receipt of the item, allowing for processing and inspection time.
  • Please email [email protected] to initiate a request for a refund.
  • You will receive a confirmation email when your account has been credited.

Steps to Returning or Exchanging Your Purchase We strive to make returns and exchanges as quick and easy as possible for you. If you purchased a product or apparel through VPXSports.com, please refer to the following guidelines.

  • To return/exchange items, contact [email protected] with your name, order number, and reason for your return/exchange.
  • Download and completely fill out our Returns and Exchanges Form, and include this information in your package.
  • Please allow us 1-3 business days to process your return/exchange.
  • Once your returned items are received, your new order will ship out within 2-3 days of our receipt (this applies only to items in stock).
  • What to include in your package:
    • Return and Exchange Form
    • A letter informing us of the reason for your return
    • The original receipt and/or proof of purchase

Shipping Information

  • Most shipping for domestic orders is transacted via FedEx. You may select between Ground, Home-Delivery, 2-day, and Standard Overnight.  A per-item shipping fee is quoted based on the weight of your order and your delivery zip code.  The final charge for shipping will appear at the end of your transaction on the Site.
  • International and Canadian orders are not permitted via the Site.  Please refer to our country-specific websites to place orders for product and delivery outside of the United States, or contact us at [email protected] for further assistance with international orders.
  • We ship most orders within three (3) business days after the order has been placed. Orders are shipped Monday-Friday only.  We endeavor to notify Customers if products are backordered.  Orders received after 1:00 PM ET will be shipped the following business day.  VPX does not ship during holidays.
  • VPX and the Site are not responsible for any taxes applied to your order.  You are responsible for all fees imposed during or after shipping.
  • When you place an order with VPX on the Site, your order will be shipped to the address in the United States that you designate, provided that address is not a P.O. Box.  You will receive a shipment confirmation e-mail once your order has shipped, containing your tracking number(s).  If you enter an incorrect shipping address or a P.O. Box, VPX is not responsible for you not receiving the shipment.

Payment Policy

  • The accepted methods of payment are credit card (i.e., Visa, MasterCard, American Express) and PayPal. Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded.

Lost or Damaged Shipments

  • All purchases on the Site are made pursuant to a shipment contract.  As a result, the risk of loss and title for items purchased from this Site pass to you upon delivery of the items to the carrier.
  • VPX and the Site are not liable for any products damaged or lost during shipping.  If you received your order damaged, please contact the shipment carrier to file a claim.  Please save all packaging materials and damaged goods before filing a claim.  VPX suggests that you take pictures of the damaged packaging and/or product to include as part of your claim filed with the shipment carrier.
  • You may return or exchange a product purchased from the Site in accordance with our Return Policy and Exchanges Policy on the Site

Bang® RTD contains 300 mg of caffeine per can.

Redline® XTREME contains 316 mg of caffeine per container (two servings).

Yes. Whey protein is derived from milk and is, therefore, a “milk protein.” However, VPX SRO™ Whey Protein Isolate is highly refined, comprised of at least 90% protein with far less lactose than whey protein concentrate (even those who are lactose intolerant may be able to consume it). 

As many people are aware, creatine is not stable in liquids. The brainchild of Bang CEO and CSO Jack Owoc, SUPER CREATINE® (U.S. patent 8,445,466) is a dipeptide of creatine and L-leucine (creatyl-L-leucine), which, unlike other forms of creatine, is stable in water for an extended period. Bang® is the only carbonated beverage that contains this proprietary ingredient.

Working out will naturally lower blood glucose (sugar) levels. Furthermore, Shotgun® 5X™ has amino acids and other compounds that do promote an insulin spike. To avoid a drop in blood sugar, try consuming Shotgun® 5X™ closer to your workout. You may also want to sip a carb-laden drink halfway through your workout to keep your blood sugar stable.

The answer is an emphatic “YES!”

VPX has funded 28 (and counting) landmark studies at the top universities in the country,  including UCLA, Florida State, Baylor, the University of Southern Maine, Memphis University and others.

Click HERE for the current list.

You can also search our ingredients and supportive science by logging on to PubMed, which is a service of the U.S. National Library of Medicine and the National Institutes of Health.

I’ve heard all this buzz about Shotgun® and Bang® Master Blaster® for men, but my question is: Can women take them?

Shotgun® and Bang® Master Blaster® are two of the most hardcore pre-workout drinks available today. Not only can men take it, but so can women! In fact, all the Bang models use Bang® Master Blaster® and they look great!

However, we recommend that women start off with just half the suggested serving size to assess their tolerance.

Our Shipping Policy can be found here.

Route Insurance

What is Route Shipping Insurance?

BANG is not responsible for lost, stolen, or damaged packages. We’ve partnered with Route to provide you with a shipping insurance coverage option for your order. Route covers your order 100% if it gets lost, stolen, or damaged in accordance with their guidelines. You can choose to add this service to your order at checkout.

How do I file a claim for my lost, stolen, or damaged package?

Open your email from Route. In the email, copy your Route Order ID as you will need it to file the claim. Click here to file a claim:

https://claims.route.com/

How does Route reimburse me?

Route will process your refund or reorder.

In order to change your personal information, address and payment methods, sign up or log in to your existing account. Once logged in click on My Account and you’ll be able to update all your account information, address, payment methods and more.

If you need more help or have questions on our products you can call us for more support between 9 am and 6 pm EST. 

Phone Number: 954-641-0570

Who is eligible for this offer?
This offer is available to military personnel who have served or are currently serving in the United States Armed Forces.

How do I get verified?
If not instantly verified, SheerID will compare the information provided in the uploaded document(s) against the information entered in the verification form. To ensure a speedy and successful verification, please pay attention to how you enter your information on the form so that it will match what is seen on the document(s). For example, enter your first and last name on the form as it appears on your military document(s). If your last name has changed since your military document was issued, please upload a government-issued document along with your military document that shows your current last name.

What kind of document(s) do I upload if asked?
You’ll need to upload official government-issued documentation that shows your:

  • First name
  • Last name
  • Branch of service
  • Current military status

A hint about choosing your military status: Please select the status that is most accurately represented by your documentation

My military status (or branch) is not an option. What do I select?
If your military status (or branch) is not listed as an option to select on the verification form, then you are not eligible for the offer.

My sponsor is deceased, am I eligible?
If 1) you are a currently registered dependent, and 2) you have the options “Military Family Member,” “Spouse,” and/or “Dependent” available for selection under “Military Status,” then you are eligible for the offer. If those options are not available, you will need to contact the retailer or organization presenting the offer to ask if you’re eligible and how best to proceed.

How do I know you won’t sell or share my ID and information?
This is something we take very seriously. We only use someone’s information to confirm their eligibility. We do not rent their information. We do not sell their information. We do not store documents or images uploaded to our system. Click here to read SheerID’s full privacy policy.

I have verification questions that aren’t covered here. Can you help me?
Yes, you can contact us through our Information Form. Someone from the Bang Energy Customer Service Team will respond as soon as they’re able.

Teacher and Student Promotion Eligibility:
The promotion at issue (“Promotion”) is open only to those who are successfully verified via our verification partner SheerID as stated on the student and teacher eligibility guidelines and adhere to the following rules (“Rules”). Any participant (“Participant” or, as applicable, “You” or “Your”) of the Promotion must be 18 years or older to enter at the time of entry. The Promotion is open only to legal residents of the fifty (50) United States and the District of Columbia. Employees of Vital Pharmaceuticals, Inc., d/b/a Bang Energy (“BANG”), and its affiliates, subsidiaries, advertising and promotion agencies, and suppliers (collectively, “Affiliates”), and immediate family members and/or those living in the same household of Employees or Affiliates are not eligible to participate in the Promotion. The Promotion is subject to all applicable federal, state, and local laws and regulations, and is void outside the United States and the District of Columbia and where prohibited.

Who is eligible for this offer?
This offer is available to all students currently enrolled at a degree-granting college or university of higher education. Eligibility may be limited to students in only certain countries - those eligible countries are shown in the dropdown on the verification form.

How do I get verified?
SheerID will collect some basic personal information to confirm your eligibility for the offer. We may also ask you to upload some documentation that substantiates your status and eligibility.
To ensure a speedy and successful verification, please pay attention to how you enter your information on the form so that it will match what is seen on the document(s). For example, enter your first and last name on the form as it appears on your school document(s).

What kind of document(s) do I upload if asked?
You'll need to upload school-issued documentation that shows your

  • First name
  • Last name
  • School name
  • Date showing current enrollment
  • Please note that we will be reviewing the date of enrollment, not the print date or view date of your document(s). For example, your transcript may have been printed yesterday, but it shows that your most recent enrollment in classes was a previous term. Future terms are also not eligible, so acceptance letters unfortunately are not proof you are currently enrolled.

    I just uploaded a document. When will I hear back with results of my request?
    You will be contacted via email with either news you've been successfully verified or a request for additional information. Documents are reviewed in the order received and can take a while during busy times. Please check your spam/junk folder if you do not see an email in your inbox.

    My school isn't on the list. What do I do?
    If your school isn't on the list then you are not eligible for the offer at this time. To make sure you're not missing your school in the list, please type out the full name of your school.

    What happens if I can't prove I'm a student?
    This is extremely rare. Academic institutions provide multiple forms of official documentation that we can accept, but in the event you cannot provide us any acceptable proof of current enrollment, we will be unable to approve you for the offer. But to repeat, if you're in school, you should have access to a document we can verify.

    How do I know you won't sell or share my ID and information?
    This is something we take very seriously. We only use someone's information to confirm their eligibility. We do not rent their information. We do not sell their information. We do not store documents or images uploaded to our system. Click here to read our full privacy policy.

    I have questions that aren't covered here. Can you help me?
    Yes, you can contact us through our Information Form. Someone from the Bang Energy's Customer Service Team will respond as soon as they're able.

Teacher and Student Promotion Eligibility:
The promotion at issue (“Promotion”) is open only to those who are successfully verified via our verification partner SheerID as stated on the student and teacher eligibility guidelines and adhere to the following rules (“Rules”). Any participant (“Participant” or, as applicable, “You” or “Your”) of the Promotion must be 18 years or older to enter at the time of entry. The Promotion is open only to legal residents of the fifty (50) United States and the District of Columbia. Employees of Vital Pharmaceuticals, Inc., d/b/a Bang Energy (“BANG”), and its affiliates, subsidiaries, advertising and promotion agencies, and suppliers (collectively, “Affiliates”), and immediate family members and/or those living in the same household of Employees or Affiliates are not eligible to participate in the Promotion. The Promotion is subject to all applicable federal, state, and local laws and regulations, and is void outside the United States and the District of Columbia and where prohibited.

Who is eligible for this offer?
This offer is available to all teachers, staff, and faculty employed by K-12 schools and colleges/universities in the United States.

How do I get verified?
SheerID will collect some basic personal information to confirm your eligibility for the offer. We may also ask you to upload some documentation that substantiates your status and eligibility.
To ensure a speedy and successful verification, please pay attention to how you enter your information on the form so that it will match what is seen on the document(s). For example, enter your first and last name on the form as it appears on your school document(s).

What kind of document(s) do I upload if asked?
You'll need to upload school-issued documentation that shows your:

  • First name
  • Last name
  • School name
  • Date showing employment within the current school year

We understand that your document may only include the name of your school district rather than the school name where you work. You can upload multiple documents through our interface, so if you're able to upload a document with the school name in addition to the document with the district name, that will help the verification process go smoothly.

I just uploaded a document. When will I hear back with results of my request?
Documents are reviewed in the order received. You will be contacted via email with additional details regarding your verification request. Please check your spam/junk folder if you do not see an email in your inbox. The email will let you know if you've been successfully verified or if additional information is needed to complete your verification.

What happens if I can't prove I'm a faculty member?
This is extremely rare. Eligible academic institutions provide multiple forms of documentation that we can accept, but in the event you cannot provide proof of eligibility, we will be unable to approve you for the offer. But to repeat, if you're currently employed by an eligible school or school district, you should have access to a document we can verify.

How do I know you won't sell or share my ID and information?
This is something we take extremely seriously. We only use someone's information to confirm their eligibility. We do not rent their information. We do not sell their information. We do not store documents or images uploaded to our system. Click here to read our full privacy policy.

I have verification questions that aren't covered here, can you help me?
Yes, you can contact us through our Information Form. Someone from the Bang Energy's Customer Service Team will respond as soon as they're able.

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