Marketing Customer Service Representative

Remote/Pacific Standard Time Zone
Posted 3 months ago

About Bang Energy

Bang Energy Performance Beverages and Sports Nutrition has been producing epic innovations for over 29 years. Our sports nutrition and beverage innovations are backed by 30+ double-blind placebo-controlled Gold Standard University studies, and our marketing and distribution has been featured by several media outlets, including Forbes and Wells Fargo. We are hiring highly creative, energetic professionals to join our high-performing organization and help us execute against our vision to expand our cutting-edge health promoting beverages and sports nutrition products worldwide.

Responsibilities

  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information to customers inquiring about our company and products
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
  • Achieve exceptional understanding of product catalog and product benefits
  • Resolve customer inquiries/complaints via phone, email, mail and social media
  • Review and address website customer reviews
  • Assist with placement of orders, refunds, or exchanges
  • Provide accurate, valid and complete information by using the right methods/tools
  • Take the extra mile to engage customers and promote sales
  • Organize information to support sales team
  • Keep records of customer complaints
  • Follow communication procedures, guidelines and policies
  • Assist Team Lead with special projects as needed

Requirements

  • Associate degree or a minimum of 2 years of equivalent experience
  • Candidate must be 100% fluent in both the English and Spanish languages
  • Proven customer support experience or experience as a client service representative
  • Customer orientation and ability to adapt/respond to different types of questions
  • Experience with social media channels including Instagram, Facebook, and TikTok
  • Familiarity with CRM systems and practices
  • Proficient in MS Office suite, including Word, Excel, PowerPoint and Outlook
  • Self-motivated is a MUST
  • Adaptable and quick to learn new processes and tools
  • Ability to meet multiple deadlines
  • Has a “whatever it takes” attitude
  • A track record of performance meeting targets and objectives
  • Self-directed, goal-oriented and flexible, enjoy working in a fast-paced and at times challenging environment
  • Ability to work cross-functionally and with a wide range of employees with different skill sets
  • Strong organizational, interpersonal, and communication skills (written, verbal and active listening)
  • Must be available to travel if required

Job Type: Full-time remote, 9AM-5PM Pacific Standard Time

Job Features

Job CategoryMarketing

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