Marketing Customer Service Representative

Full Time
Weston FL
Posted 4 weeks ago

Responsibilities

  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information to customers inquiring about our company and products
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Achieve exceptional understanding of product catalog and product benefits
  • Resolve customer inquiries/complaints via phone, email, mail and social media
  • Review and address website customer reviews
  • Assist with placement of orders, refunds, or exchanges
  • Provide accurate, valid and complete information by using the right methods/tools
  • Take the extra mile to engage customers and promote sales
  • Organize information to support sales team
  • Keep records of customer complaints
  • Follow communication procedures, guidelines and policies
  • Assist Team Lead with special projects as needed

Requirements

  • Associate degree or a minimum of 2 years of equivalent experience
  • Bilingual: French or German preferred – Spanish a plus
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving sales goals
  • Customer orientation and ability to adapt/respond to different types of questions
  • Experience with social media channels including Instagram, Facebook, and TikTok
  • Familiarity with CRM systems and practices
  • Proficient in MS Office suite, including Word, Excel, PowerPoint and Outlook
  • Self-motivated is a MUST
  • Adaptable and quick to learn new processes and tools
  • Ability to meet multiple deadlines
  • Has a “whatever it takes” attitude
  • A track record of performance meeting targets and objectives
  • Self-directed, goal-oriented and flexible, enjoying working in a fast-paced and at times challenging environment
  • Ability to work cross-functionally and with a wide range of employees with different skill sets
  • Strong organizational, interpersonal, and communication skills (written, verbal and active listening)
  • Must be available to travel if required

About Bang Energy

Bang Energy Performance Beverages and Sports Nutrition has been producing epic innovations for 25 years. We engage in an unrelenting pursuit to create trendsetting appearance and performance enhancing inventions. Our sports nutrition and beverage innovations are backed by 27 double-blind placebo controlled Gold Standard University studies. Likewise, our marketing and distribution has been discussed for its excellence by such prestigious news outlets as Forbes and Wells Fargo. We are hiring super creative, ultra-positive and high-energy professionals to drive our vision to serve the entire world cutting edge health promoting beverages and nutrition! We are top sellers in iconic retailers such as 7 Eleven, Publix, Walmart, and are the #1 selling beverage of all time in the world’s largest health food retailers: GNC and Vitamin Shoppe.


Job Type: Full-time, M-F 9am – 6pm. Must be able to work flexible and/or extended shifts and weekends as business needs dictate.

Job Features

Job CategoryMarketing

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