- Our return policy only applies to products purchased directly from our website.
- If purchased from a third-party vendor, please refer to their return and exchange policy.
- Items to be returned must be postmarked and sent back within 30 days of receipt. Unfortunately, we are unable to accept any product received after 30 days.
- Your product must be in its original, unused and unopened condition to be returned, unless there is a manufacturer defect.
- Credit will only be applied to the original credit card account used for purchase.
- You are responsible for return/exchange shipping costs.
- If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
- Most credits are applied within five (5) business days of receipt of the item, allowing for processing and inspection time.
- Please email [email protected] to initiate a request for a refund.
- You will receive a confirmation email when your account has been credited.
Steps to Returning or Exchanging Your Purchase
We strive to make returns and exchanges as quick and easy as possible for you. If you purchased a product or apparel through VPXSports.com, please refer to the following guidelines.
- To return/exchange items, contact [email protected] with your name, order number, and reason for your return/exchange.
- Download and completely fill out our Returns and Exchanges Form, and include this information in your package.
- Please allow us 1-3 business days to process your return/exchange.
- Once your returned items are received, your new order will ship out within 2-3 days of our receipt (this applies only to items in stock).
What to include in your package:
- Return and Exchange Form
- The original receipt and/or proof of purchase
- Most shipping for domestic orders is transacted via FedEx. You may select between Ground, Home-Delivery, 2-day, and Standard Overnight. A per-item shipping fee is quoted based on the weight of your order and your delivery zip code. The final charge for shipping will appear at the end of your transaction on the Site.
- International and Canadian orders are not permitted via the Site. Please refer to our country-specific websites to place orders for product and delivery outside of the United States, or contact us at [email protected] for further assistance with international orders.
- We ship most orders within three (3) business days after the order has been placed. Orders are shipped Monday-Friday only. We endeavor to notify Customers if products are backordered. Orders received after 1:00 PM ET will be shipped the following business day. VPX Sports does not ship during holidays.
- VPX Sports is not responsible for any taxes applied to your order. You are responsible for all fees imposed during or after shipping.
- When you place an order with VPX Sports, your order will be shipped to the address in the United States that you designate, provided that address is not a P.O. Box. You will receive a shipment confirmation e-mail once your order has shipped, containing your tracking number(s). If you enter an incorrect shipping address or a P.O. Box, VPX Sports is not responsible for you not receiving the shipment.
Lost or Damaged Shipments
- All purchases on the Site are made pursuant to a shipment contract. As a result, the risk of loss and title for items purchased from this Site pass to you upon delivery of the items to the carrier.
- VPX Sports is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. VPX Sports suggests that you take pictures of the damaged packaging and/or product to include as part of your claim filed with the shipment carrier.
- BANG is not responsible for lost, stolen, or damaged packages. We’ve partnered with Route to provide you with a shipping insurance coverage option for your order. Route covers your order 100% if it gets lost, stolen, or damaged in accordance with their guidelines. You can choose to add this service to your order at checkout.
- To file a claim for lost, stolen, or damaged packages, simply open your email from Route. In the email, copy your Route Order ID as you will need it to file the claim. Click here to file a claim: https://claims.route.com/
- Route will process your refund or reorder directly.
- The accepted methods of payment are credit card (i.e., Visa, MasterCard, American Express) and PayPal. Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded.